Item |
AI-Enterprise |
Existing customer
service systems |
Description |
Customer Service
Labor Cost |
Low
(implementation cost at one time) |
High
(0.8-1.2 million/person/year) |
Take a customer service center of 30-40 personnel for example, in the first year the AI-Enterprise saves up to $25 million in salary expense for a business owner. In the following year, it saves about $30 million. The bigger the scale of a center is, the more cost the AI-Enterprise can save. |
Expansion Cost |
Easy to expand
Low cost |
Difficult to expand
High cost |
Business owners will only need to purchase the virtual personnel to expand the scale of a customer service center to a hundred or even a thousand employees. Secondly, they will need to pay the basic maintenance cost after the expansion. |
Service quality of personnel
|
No need for training. All virtual personnel provide premium customer service. Secondly, they are equipped with self-learning ability to make continual improvement of their service quality. |
Personnel flow is frequent and consumes a large amount of tangible and intangible operating costs. Secondly, the quality of service will be uneven, and training courses must be given very often. |
All intelligent interactive virtual personnel of the AI-Enterprise are unaffected by emotional or environmental changes, and offer professional and premium services at all times. |
Service Time |
24-7 service: no need for shift arrangement, no need to dispatch, and no need for holidays. |
Cost consideration: most centers provide service during the office hours. Personnel dispatch and shift arrangement are the common problems for shifts on holidays or night shifts. |
After implementing the AI-Enterprise, customer service centers can be run 24-7 to provide premium services. Business owners will not need to worry about service interruption, service quality, shift, dispatch and holiday problems. |
Voice Service Time
(Toll-free line cost) |
Quick installation of service and reduces a large amount of telephone bills and time cost. |
Long operation time, high telephone bills. |
Either the long service menu description of IVR or the online attendant service, the telephone bill of the existing customer service systems is very expensive. The IA-Enterprise provides quick and accurate services to save on telephone bills over 60%. |
IVR Usage |
Replaces over 70-80% of labor |
A low usage at about 20-30% |
Intelligent interactive virtual personnel of the AI-Enterprise can replace a large amount of existing human work at customer service center. Besides offering the required services by means of interactive dialogues, the AI-Enterprise can avoid the customer's rejection of the annoying IVR menu. These will encourage customers to use the AI-Enterprise services. |
System Integration |
The open architecture of the AI-Enterprise allows users to integrate it to any existing system. |
Difficult to integrate with existing systems because of old customer data conversion and the disposal of the old systems. |
The AI-Enterprise is developed with C-language and an open architecture. Therefore, it allows cross-platform operation and is easy to integrate with the existing and new systems. It retains the functions of the existing systems and adds new functions to optimize the functions of new systems. |
Service Automation |
The intelligent interactive virtual personnel serve customers directly in a fully automatic manner. Therefore, there is no need of real personnel. Customers can enjoy the fun of all automatic services without any pressure. |
No automatic services. Customers are often annoyed by the lengthy tree menu of IVR and feel offended because they are not in control of the situation. |
Designed according to the concept of customer comes first, the intelligent interactive virtual personnel offer fully personalized services with fun and ensure the privacy of services. These allow customers to enjoy the privilege of VIP services. Moreover, everything is in their control |
Marketing Automation |
Offers a large amount of active marketing services. Besides reducing extensive operating costs and personnel bonus and cost, customers will not need to face the pressure of a real person. Therefore, they can accept the offer more easily and the transaction rate is thus enhanced. |
No. Telephony marketing by real personnel will reduce the successful rate and will annoy customers because of improper marketing behaviors. |
Working together with the Aibelive dialer system, the AI-Enterprise can actively offer fully automatic marketing by means of interactive dialogues. It can be applied to sales, market survey system, as well as enterprise operation automation. |
CRM (Customer Relation Management) |
Produces active customer concern and quality personalized services to enhance customer satisfaction. |
No. The system cannot provide such services. |
Customer-focus interactive service environment exclusive for customers. Maintains good customer relations and enhances the corporate identification of customers. |
Corporate Image |
Significant results and can positively improve corporate image and is thematic. |
Insignificant results |
By implementing the world's latest human AI technology, business owners can provide multifaceted customer services and thus improve the corporate image of premium service. |
